Decentral

• ShapeShift

  • ShapeShift Transactions

    • Can I use the external ShapeShift app instead of the one in Jaxx?
    • What Is ShapeShift, and how do I access it in Jaxx?
    • How do I use ShapeShift to convert between coins?
    • How much can I convert at once?
    • It has been quite a while and my ShapeShift transaction has not turned up in the target wallet. What do I do?

• Before Submitting A Support Request

  • Start here

    • What materials and information should I submit when writing a support request?

• Coins and Tokens

  • BTC (Bitcoin)

    • Transactions are taking a long time

• Jaxx Knowledge Base

  • FAQ

    • ★ My transactions aren't going through / My transactions keep failing!
    • ★ I'm getting a 'Bad Jump Destination' error on my REP transactions. What can be done?
    • ★ DASH / Zcash / Litecoin Issues
    • ★ Why does Jaxx keep freezing / crashing?
    • ★ Why can't I send ETC out of my wallet? (I'm getting an "Error:" message!)
    • ★ Can I point my mining rig payouts to Jaxx?
    • ★ My address keeps changing! What is going on?
    • ★ Why is it important to secure my Backup Phrase immediately after creating a new Jaxx wallet?
    • ★ My bitcoin (BTC) transactions seem to be taking a long time. How can I fix it?
    • ★ Can I transfer my ICO tokens into Jaxx?
    • ★ I can't find my ZCash z-address & my address keeps changing! Also, can I receiving ZEC mining rewards in Jaxx?
    • How do I check my transactions on Blockcypher?
    • My wallet is stuck on initializing! What now?
    • BTC / BTU Inquiry
    • Is Jaxx looking to integrate more coins/tokens?
    • Are you looking to whitelabel your product?
    • Is Jaxx Open Source?

  • Features

    • ★ Which tokens does Jaxx support?
    • What can Jaxx do?
    • Which platforms support Jaxx?
    • Does Jaxx support multiple wallets?
    • Does Jaxx use a multisig (multisignature) feature for transactions?
    • What information is displayed in the Transaction History?
    • Does Jaxx support Ethereum Classic (ETC)?
    • Do you provide API documentation for Jaxx?

  • Getting Started

    • ★ What is an HD wallet, and why did you decide to make Jaxx HD?
    • ★ What is the difference between a public address and a private key?
    • How do I update Jaxx on desktop? (Mac OS / Windows)
    • Can I withdraw my funds to my bank account?
    • How do I find the wallet for a certain type of coin in Jaxx?
    • How do I select the display currencies?
    • How do I send currency?
    • How do I receive currency?
    • Which versions of Jaxx support QR code scanning?
    • How do I add or remove a security PIN?
    • How do I transfer funds from a paper wallet/private key?
    • How do I send to a smart contract?
    • Are addresses case sensitive?

  • Security and Backup

    • Is there a way to backup my wallet without my 12-word Backup Phrase?
    • Why doesn't Jaxx make users create an account when other wallets do?
    • How can I see my wallet's Backup Phrase, and how can I verify that I have an accurate copy?
    • How can I view my private keys?
    • How safe/secure is Jaxx? How can I enhance my security?
    • What is a Backup Phrase? How does it work?
    • Why doesn't the Security PIN show up when I start Jaxx?
    • I lost access to my wallet, and did not write down my Backup Phrase. Can I get my wallet back?
    • How do I reset my Jaxx wallet?

  • Pairing Wallets

    • How do I pair a Jaxx Wallet from another device?
    • How do I pair or restore my Jaxx Wallet on another device?
    • I tried to pair my wallet using the QR code but it just keeps loading. Why is this happening?

  • Transactions and Fees

    • Low Confidence Rating
    • I made an outgoing BTC transaction from Jaxx but I have not yet received it. What's happening?
    • My funds are taking a long time to send or funds keep reappearing in my wallet!
    • How can I check if my transaction went through or not?
    • What are transaction fees, and what fees does Jaxx apply?
    • Can I reverse or cancel a transaction?
    • There are transactions missing from my Transaction History. What can I do?

  • Troubleshooting

    • ★ I sent funds to Jaxx but they're not showing up in my wallet. What's next?
    • ★ I am trying to send my full ETH / REP balance out using the "max" feature but Send will not activate - how can I perform the Send?
    • My balance is incorrect. How can I get the correct balance and what can I do?
    • Where are the Jaxx files stored on my desktop? (Can I recover my wallet on my hard drive?)
    • How do I perform a cache reset?
    • Can I restore my wallet with a private key?
    • I did a Dash transaction and now my Dash balance shows as 3e-8 (or similar). What is going on?
    • Why isn't my address correct when I use a third party QR code scanner?
    • I am sending to the ShapeShift.io site, a crowdsale, or an online exchange service and I am getting a "batch transaction" error. Why is this happening?
    • The number of confirmations displayed in my transaction history is not updating, how can I fix it?
    • Will running Tor or a VPN on my device affect Jaxx? Why aren't my balances updating?
    • Why isn't my device's camera detecting QR codes correctly?
    • My Jaxx browser extension or Windows desktop version appears blank. How can I get it to display again?

  • The DAO

    • ★ I tried the DAO Refund option and it did not seem to work. What are my options?
    • What is the "DAO Refund" option and how does it work?
    • I have a DAO balance but it says I have "0" spendable - how can I fix it?

  • Ethereum Classic

    • I accidentally sent ETC to my ETH wallet in Jaxx! (Vice versa)

  • REP

    • I can't send from my REP / GNT / GNO / ICN wallet! (0 spendable and receiving error message)
    • Why aren't my REP private keys listed in "Display Private Keys"?

  • ZEC

    • ★ I know that Zcash is now available on Jaxx but I don't see it!

  • Android and iOS

    • What versions of Android does Jaxx support?
    • Text display elements in the app are inconsistent or inaccessible. What's causing this?
    • My keyboard doesn't let me input a decimal point. How can I fix it?

  • Browser Extensions

    • How does the website address display function work?

• EthereumWallet.com FAQ

  • General

    • ★ How do I set up a password?
    • ★ Can I access my private keys on ethereumwallet.com?
    • Can I reverse or cancel a transaction?
    • Does EthereumWallet support Ethereum Classic (ETC)?
    • How do I transfer my balance out of EthereumWallet?
    • Will EthereumWallet.com work with a VPN or Tor Browser?

  • Backup and Security

    • ★ Why is it important to bookmark or back up my URL?
    • How secure/safe is EthereumWallet?
    • How can I access my EthereumWallet's private key?
    • How do I export my EthereumWallet?
    • Using passwords in EthereumWallet

• RushWallet FAQ

  • General

    • Why is there a Server error? (Why is it taking so long for my BTC to send/receive?)
    • Can I reverse or cancel a transaction?
    • How do I transfer my balance out of RushWallet?
    • Can I use RushWallet under a VPN, or with a Tor browser?

  • Backup and Security

    • ★ Why is it important to bookmark or back up my URL?
    • How safe/secure is RushWallet?
    • How do I export my RushWallet?
    • Using passwords in RushWallet