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Transactions are taking a long time

You engaged in a Bitcoin transaction but you or the recipient don't see the funds yet. What happened?

This article will provide you the information to find out what happened to the funds so that you can better track the Bitcoin funds whether you are the recipient or the sender.

This article covers the following topics:

  • You sent out Bitcoin and the recipient has yet to receive the funds
  • You are supposed to receive Bitcoin but have yet to receive them
  • You engaged in a ShapeShift transaction with Bitcoin

You sent out Bitcoin and the recipient has yet to receive the funds

When you send out BTC from your Bitcoin wallet, you will see a brand new transaction appear in your Transaction History. It should look like the following:

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Note: 

If you need information on what kind of information is display in the transaction history, please refer to this article: What information is displayed in my transaction history?

 

The transaction history will give you 3 pieces of information that is vital to the transaction's status:

  • Transaction ID / Hash (the most important piece of information)
  • Mining Fee amount 
  • Recipient's public address

Check the status of your transaction on Blockcypher Bitcoin Block Explorer. If you do not know how, please follow the steps in this article: How to check my transactions on Blockcypher 

When you check your transaction on Blockcypher, you will be able to identify the current status of your transaction. 

If the block explorer shows that the transaction has gone through but the funds are not in your wallet , follow the steps in this article to find out how you can see your correct balance: How can I get my correct balance?

 
You are supposed to receive Bitcoin but have yet to receive them

Somebody sent you Bitcoin and you checked the transaction on the block explorer. The amount of confirmations is already at 6+; however, you do not see the updated balance or transaction history in your wallet. This can be a result of a couple of things-- follow this article to find out what to do next: I sent funds to Jaxx but they're not appearing

You engaged in a ShapeShift transaction where BTC was converted to another currency

If you attempted a ShapeShift transaction and have yet to receive the converted funds. You may have to check out what happened within the transaction. In that case, it would be best to check out this article for the next steps: 

My ShapeShift transaction is taking a long time