Performing a clean re-install of Jaxx Desktop (Windows and Mac)

Sometimes users need a clean reinstall of the Jaxx Wallet. To do that please follow the below steps:

1. For full safety, you need to save a copy of your 12-word Backup Phrase. Once you will reinstall Jaxx you will need the 12 words to pair your wallet back.

You can find the Backup Phrase here: MENU > Tools > Backup Wallet > View Backup Phrase

***Only when you have the 12-word Backup Phrase copied to a safe place and 100% correct, move on to the next steps.***


For the next steps, you would need to be running a user with Administrator privileges.

2. You will need to Uninstall Jaxx:
- For Windows go to C:\Users\<username>\AppData\Local\Programs\jaxx and double-click the Uninstall Jaxx.exe
- For macOS cd into this directory from the terminal as follows: cd ~/Users/[username]/Library/Application Support/Jaxx/Local Storage/ . Once in that directory run: rm file_0.localstorage . Then go to Applications and move Jaxx to the Trash

3. Once you have successfully uninstalled Jaxx, you will need to wipe the potential remaining Jaxx files off your hard-drive by deleting the Jaxx folder(s) - if they still exist - from:
- For Windows: C:\Users\<username>\AppData\Roaming\ and C:\Users\<username>\AppData\Local\Programs\
- For macOS: /Users/[username]/Library/Application Support/

4. Now you'll need to reinstall a fresh copy of Jaxx so head on to, choose the OS you're on and download the latest version of Jaxx. Once that is installed you'll be asked to pair the 12-word Backup Phrase and follow the step by step process there to get your wallet configured and initialized.

We hope this helps. Please submit a support ticket to our team if you need further assistance by filling out the form here.