Since your copy of the Backup Phrase has to be exactly correct, it's a good idea to verify that you have it exactly right.
To verify your Backup Phrase:
1. Select the three dots in the top right corner to display the Menu.
2. Select Tools.
3. Select Display Backup Phrase.
4. After the prompt screen, your Backup Phrase will be displayed in the orange box in the middle of your screen, as seen below:
5. Select Next and enter the phrase into the text field in the exact same order.
6. Finally, select Next a final time - if you entered the Backup Phrase correctly, you will be taken back to the main Jaxx screen with a confirmation message.