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It has been quite a while and my ShapeShift transaction has not turned up in the target wallet. What do I do?

If the transaction went through (check the transaction history and the Transaction ID log), you've been waiting for more than half an hour, and have already attempted to Refresh your balance of the token/coin you're Shifting to with no luck, please contact ShapeShift's support team with the transaction details. Specify that you are using the Jaxx integration.