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Please make sure that you have read our Frequently Asked Questions prior to submitting a ticket. By checking this box, you indicate that you could not find your answer on our FAQ page.

Please be as detailed as possible. Please try performing a cache reset first to see if this will resolve your problem. Let us know if you're receiving mining rewards.

Please indicate which version of Jaxx you are running. You can view your current version by going to Jaxx Menu -> About.

Please indicate which Operating System and its respective version you are running to help us identify the issue faster.

Jaxx is not designed to receive mining payouts. Please review this article and redirect your payouts immediately: https://decentral.zendesk.com/hc/en-us/articles/227313008-Can-I-point-my-mining-rig-payouts-to-Jaxx-

It would be tremendously helpful if you could provide screenshots of the page(s) of the issues that you are experiencing. Screenshots help us relay technical information to our developers better and identify issues faster. Please upload images in Jpeg or PNG format only. We will not open links and other attachments.

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